ATC & Quality

Current holders of ISO9001:2008.

We applied for ISO9001 in 2003 to give our customers confidence in our quality management, systems and good practices.

Investors in People awarded in 2004

We value the contribution of our staff. This is reflected in our Investors in People accreditation.

DSA Fleet Trainer Accredited Course awarded in 2004

We are one of the few organisations whose methods of driver training to commerce and industry have been assessed and accredited to this standard.

SAFED awarded 2006

Fuel efficiency is fast becoming high on the agenda for a lot of companies. Our SAFED qualified instructors will look at developing your driver’s awareness of fuel efficient driving techniques that will go a long way to justifying the costs of driver safety programmes.

Best in Class Delivery

To underpin our quality approach we have designed a Quality Management System to cover the key processes of our training delivery. This QM System ensures that our services:

• Meet customer requirements
• Provide consistency in high quality training delivery and administration
• Are continuously reviewed and developed to achieve and maintain the highest standards

All these systems were further enhanced by the successful achievement of IS09001, Investors in People and being a Driving Standard Agency Fleet Accredited Company.

How it’s Done

We achieve this through:

• Tailored training to meet the needs of the client and its employees
• Highly skilled instructors
• Instructors briefings and reviews
• Client liaison
• Excellent administration and back-up
• Quality procedures

Tailored training to meet the needs of the client and its employees

On being awarded a contract, we profile the organisation, capturing important information on  incident data, i.e. Where? When? Who? etc.

This, along with information on the delegates’ roles and driving activities, enables us to structure our courses so that we identify where risk lies and what will provide the best return.

Clients appreciate tailored training programmes which are fully aligned to  their objectives.

Highly skilled instructors 

Be assured that our instructors are amongst the most highly trained and experienced in the industry. All our instructors have a minimum of five years’ experience and they have also acquired relevant driving and teaching qualifications.

Our instructors are personally selected and undergo a rigorous induction and training programme to ensure they meet ATC’s required standard of competence and can effectively represent the Company.

When applying for the Approved Instructor Training Organisation accreditation, we were told by the Driving Standards Agency that our method of selection and training is unique within the industry.

Instructor assessment and reviews

Once the course content has been agreed, the process for briefing and reviewing instructors ensures that the delivery of training is consistent.

Instructors are personally briefed by the Director of Courses as to the specific requirements of the training course and any other particular factors which have arisen through the contract agreement.

A detailed Course Specification and Illustration Presenter are given to each instructor, which provides a step-by-step guide on the content of the course and the objectives. The Specification and Presenter provide two of the main methods of ensuring that there is consistency in the training delivery.

Senior Instructors carry out training reviews by sitting in on courses and by reviewing the delegate’s course evaluation forms.

Every opportunity is taken to develop our instructors and improve their overall training delivery.

Client Liaison

We’ll remain in close contact with the client throughout the duration of the training so that we can monitor the delivery and address any areas of concern promptly and effectively.

To facilitate this we will appoint a designated person to act as chief liaison between ATC and the client and to manage the day-to-day delivery of the training provision and contract requirements.

Excellent Administration and Back Up

Upon receipt of delegates’ details, we will coordinate all course administration. A dedicated team of booking administrators will ensure continuity of support.

Details of delegates can be sent to us via telephone, fax or email. All we need are names and telephone numbers or email addresses and the areas where the delegates work.

We will :

• Contact each delegate to arrange a convenient appointment
• Confirm appointments in writing to each individual
• Supply delegates with information on training programmes
• Handle cancellations/problems directly
• Monitor individuals training and instructor performance and pass details on to client
• On completion of programme, supply certificates to client for distribution

Our system is flexible so that we can incorporate specific client requirements.

Quality Procedures

To underpin our quality approach we have drafted procedures to cover the key processes of our training delivery. These processes cover:

• Management of training provision
• Control of instructors
• Control of course material
• Training facilities
• Contract review
• Non-conformances and Corrective Action

And are designed to ensure our services:

• Meet customer requirements
• Provide consistency in high quality training delivery and administration
• Are continuously reviewed and developed to achieve and maintain the highest standards.